We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs. We recommend using a carrier that utilizes tracking numbers, as we are not responsible for lost or damaged packages in return transit. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping charges are not refundable. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send photos of the issue to firstname.lastname@example.org.
- CAKE BOXES and CAKE BOARDS are FINAL SALE.
- All paper goods.
- Cake candles and cake toppers.
- Gift cards.
- All sale items.
- Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to locate packages or contact UPS or USPS to submit a claim. If you'd like to buy insurance for your order, please select USPS Priority Mail at checkout. The Postal Service provides up to $100 of insurance for Priority Mail packages. We require that you select a secure delivery address.
If you have entered the wrong shipping address on your order, customers are responsible to locate their package. Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges. If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipping charge.